Medibank names customer chief David Koczkar to replace outgoing CEO

Medibank Private has chosen chief customer officer David Koczkar to replace outgoing boss Craig Drummond from May.

In a statement to the ASX, Medibank chairman Mike Wilkins said the board had been impressed by Koczkar’s progress over the past five years as a senior executive with the health insurer, overseeing Medibank’s consumer business including youth-focused insurance arm ahm.

Medibank has confirmed chief customer officer David Koczkar will take over from Craig Drummond from May 17.Credit:Chris Hopkins

Mr Koczkar’s work “has enabled Medibank to implement some of the largest changes undertaken by the private health insurance sector in Australia. These changes have resulted in improved advocacy, retention and growth of customer numbers, significant improvement in the products and services experienced by our customers and enhanced performance for our shareholders,” Mr Wilkins said.

Mr Koczkar had been tipped as the most likely replacement for Mr Drummond, who announced his plans to retire from the role earlier this year to focus on other commitments including his presidency of the Geelong Football Club.

The succession plan will see Mr Koczkar take the reins from May 17, though Mr Drummond will remain with the business until June 30 to assist with handover.

The change in leadership comes during a big year for reform in the private health insurance sector, with the government currently weighing a number of issues including how prostheses products are priced in the private health system.

Craig Drummond announced his plans to retire from the role earlier this year to focus on other commitments including his presidency of the Geelong Football Club.Credit:Wayne Taylor

The sector will also continue its fight to attract and retain younger members after quarterly figures from the Australian Prudential Regulatory Authority (APRA) throughout the coronavirus pandemic showed younger Australians continued to shun private cover.

Mr Koczkar has decades of experience in customer strategy, having worked in this area with Medibank since 2016. From 2014 he held the role of chief operating officer for the company and also had a stint as acting chief executive in 2016.

Prior to that, he was responsible for Jetstar’s customer and commercial operations across the Asia Pacific as the group chief commercial officer.

Mr Koczkar said in a statement he was thrilled to lead the business “as we become a broader healthcare company”.

Shares in the company are down 5.3 per cent year-to-date, closing at $2.88 on Friday.

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