‘It’s falling apart’: Homeowner left ‘depressed’ about the state of her £650,000 flat

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A new householder, Arianna Cagli, 37, from the area of Pimlico in the City of Westminster, has had her flat flooded three times in two years since purchasing it from Westminster City Council in 2019. Arianna has been left feeling “miserable and depressed” about her dream London flat.

Buying a £650,000 flat from a London council was the worst mistake of Arianna’s life after it flooded three times in two years, according to MyLondon.

A burst heating pipe has caused the latest flood, which has left Ariana without heating and floors for two months.

Arianna said: “I spent £650,000 on this flat and I’m literally living in a sh*****e.

“I thought I lived in this lovely place and now I’m just miserable and depressed and feel like buying a house was the worst mistake of my life at the moment.

“My parents were like, ‘you’ll be secure’, but every time I’ve finished renovating from one leak I get another.”

Burst heating pipes are caused by a number of reasons.

One of the most common causes is cold weather, as freezing temperatures can lead to a build-up of pressure and therefore puncture the pipe.

The burst pipe flooded Arianna’s home for the third time on October 22.

Arianna continued: “I was woken at six in the morning by a guy loudly banging on my door.

“I got out of bed and just walked into water. There was steam everywhere and it was boiling hot.

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“I was in shock. I didn’t know what to do.”

The council turned off Arianna’s heating and promised to replace the burst pipes in her flat but she is still waiting for the repairs eight weeks later.

Arianna explained how water arrived in through her wardrobes, causing mould growth, and damaging her new wooden floors.

She continued: “They [the council] tore up all my floorboards in the living room where the flooding originated.

“Underneath the floorboards there were tiles with asbestos that were super cracked.”

Arianna claimed that the council had not offered her temporary accommodation.

Instead she found herself living in the flat for a further six weeks while the tiles and asbestos were being removed.

The homeowner is still spending triple her usual bill on electricity for electric heaters the council gave her as a short-term fix and paying the council a service charge of £350 a month.

Arianna explained how buying her own home was a real dream of hers, but she can’t live in those conditions.

She said: “I can’t bear to spend Christmas in these conditions.

“I lived in Pimlico ten years before this happened and I thought I’d stay here forever but now I just want to get out.

“I feel like I’m lacking basic things and it’s making my life miserable. Every week I’m told ‘It’ll be sorted tomorrow’ but nothing’s changed.”

Cllr David Harvey, the council’s lead housing member, said: “We are doing everything we can to support Ms Cagli and to make sure her home is in the best condition.

“Works to fix the heating have now been completed and we are in contact with Ms Cagli to arrange a date to re-pipe her entire home.

“I’m very sorry it’s taken longer than expected to solve due to complications involving asbestos.

“We will be covering the costs of the electric heating and will remain in close contact with Ms Cagli.”

Additional reporting by Hannah Neary

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