Home » Ex-Google employee: Big Tech's biz model is 'a society that is addicted, outraged, polarized'
Ex-Google employee: Big Tech's biz model is 'a society that is addicted, outraged, polarized'
AZ lawmaker on rejecting donations from Big Tech
Rep. Andy Biggs, R-Ariz., discusses how the border crisis is impacting his state and the entire U.S., as well as his choice to reject donations from Big Tech.
Ex-Google employee and Big Tech critic Tristan Harris on Tuesday said the business model of big social media companies "is to create a society that is addicted, outraged, [and] polarized," among other things.
Harris, co-founder and president of the nonprofit Center for Humane Technology, told the Senate Judiciary Committee during a Tuesday hearing on social media algorithms that companies like Google's YouTube and Facebook are profiting off of users' addiction to their platforms.
"It's almost like having the heads of Exxon, BP and Shell asking about, 'What are you doing to responsibly stop climate change?’" Harris said of social media companies' incentives for employees to increase user engagement on their platforms. "Their business model is to create a society that is addicted, outraged, polarized, performative and disinformed. That's just the fundamentals of how it works."
Harris added that experts want to "celebrate" companies' efforts to prevent "major harm" online, "they're trapped in something they can't change."