British Gas alert as energy bill refund scam circulates

Banking scam: Caller details having £2000 stolen from account

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Rising energy bills are a huge concern for millions of people, and keeping costs low will be a priority. As such, many will look towards their provider for reassurance about the support they can provide.

However, scammers are taking advantage of the uncertainty around this time to exploit and target Britons.

The official, and real British Gas, has warned scam emails are circulating during the cost of living crisis.

Many of these claim to be offering individuals money back.

As a result, they could be enticing, particularly as millions are looking for financial support at this time. 

The scam email reads: “British Gas wants to inform you that you are eligible for a payment refund.

“Our records indicates that you have paid more than you should have for your British Gas service from 2020-21.

“Because of this reason and that we value our clients, we have decided to refund the total amount which you have overpaid.

“Refundable amount: £315. Reference number: BG478-1376932.”

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This correspondence is not real, and individuals should not engage with it.

Doing so could mean Britons are persuaded to part with their personal details.

This could be used for nefarious purposes.

People could have their bank accounts wiped in what is already a very challenging time for many with their finances.

The real British Gas has warned people to stay alert regarding this correspondence if they receive it. 

Via its Twitter account, the provider said: “Scam alert: Please be aware of a new scam email pretending to be from us offering refunds.

“If you’ve had this email, or anything else suspicious, do not click on any links.

“Attach it to a new email and send to [email protected] 

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“Then delete it straight away.”

Those who feel they may have fallen victim to a scam should reach out to their bank as soon as possible.

The provider may be able to stop payments, or look into the matter further to protect its customers.

People can also report the issue to Action Fraud, or Police Scotland in Scotland. 

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